Order Info and Tracking

If you have any questions or concerns, please do not hesitate to

contact us by hitting this button: Contact Us

 

 For the Transparency Policy hit this button:

Transparency Policy

Track Your Order

Once your order is shipped you'll receive your tracking number through email (BE SURE TO CHECK YOUR SPAM). You can track your order through email or go to this website here (https://parcelsapp.com/en/tracking) to track your order or just hit this button:

Track Order

Manufacturing and Shipping Times

General Information: Manufacturing times can vary, but most of our products are manufactured within a week to two months. The sooner you order the sooner your item can be manufactured. Specific lead times are updated regularly in the charts below. Shipping times will be around 4-7 business days

Potential Customs Fees

  • For U.S customers if you spend $800 or more you'll have to pay customs fees.

If you have to pay customs fees you should be emailed with information about how to pay. 


Real-time Updates:

HATS

Bulk Order Date and Quantity  
Manufacturing Time
0/100 Items Not enough items for order

 

HOODIES

 Bulk Order Date and Quantity Manufacturing Time 
0/100 Items  Not enough items for order

 

PLUSHIES

 Bulk Order Date and Quantity Manufacturing Time
0/100 Items  Not enough items for order

 

 

Frequently Asked Questions (FAQ) Section 

1. What is a pre-order?
- Answer: Pre-orders enable us to efficiently manage manufacturing expenses. They ensure we produce quantities that precisely match demand, avoiding excess inventory and unnecessary costs.


2. How long does manufacturing typically take?
- Answer: Most of our products are manufactured within a month, at the latest 2 months. Specific lead times are updated regularly in the charts above. 

3. When will my order be delivered?
- Answer: After the manufacturing process, products are delivered around 4-7 business days.

4. How can I track my order?
- Answer: You can track your order's manufacturing progress in the charts above and get real-time updates. Once your item is shipped, you can track your order through email or go to this website here (https://parcelsapp.com/en/tracking) to track your order or just click this button:

 Track Order

5. What if there's a delay in manufacturing or shipping?
- Answer: We strive to meet our estimated timelines, but occasional delays can occur. We recommend checking our charts above for the most up to date information. If you have any questions about your specific order please don't

hesitate to contact us by hitting this button:

 Contact Us

6. Can I change or cancel my pre-order?
- Answer: You can change or cancel your order within 24 hours of placing it. Please contact us immediately if you decide to do so. Hit this button:

Contact Us

7. Do you ship internationally?
- Answer: No, we only offer shipping to the United States.

8. What payment methods do you accept?
- Answer: We accept Visa, MasterCard, Apple Pay, American Express, etc.

9. Is my payment information secure?
- Answer: Yes, we use Shopify's payment system which is used by hundreds of others store's across Shopify.

10. What if I received a damaged product or the wrong item?
- Answer: Please contact our customer service within 3-4 days of receiving the item, and we'll assist you with a refund. For more information, please visit our Shipping and Refunds page by hitting this button:

Shipping and Refunds

11. I Noticed a Possible Double Charge on My Account. What Should I Do?
-Answer: From time to time, some might notice what appears to be a double charge on their account. This is a temporary authorization to ensure there are sufficient funds to cover the cost of your order. Rest assured, this is not an actual charge, and it should be reversed within 24 hours. If the charge isn't reversed after this period, we recommend reaching out to your bank to clarify the situation. Please understand that this is not an error on our website's part but a standard banking procedure to verify funds availability.